A culturally grounded platform where whanau request help, professionals refer, case managers deliver, and governance sees outcomes. Built for how NZ social services actually work.
NZ social services organisations are forced to choose between US-built enterprise software that doesn't understand te ao Māori, or spreadsheets held together with hope. Neither serves whānau well.
Casebook, Apricot, FAMCare. None understand PRIMHD, MSD reporting, or the Whānau Ora delivery model. Cultural values get lost in translation.
Whānau shouldn't need a professional gatekeeper to ask for help. Current systems lock them out of the process designed for them.
Urgency flags, regional routing, workload balancing. All done by memory and intuition. Critical cases slip through the gaps.
The entire whānau support journey in a single system, designed around how navigators and case managers actually work.
Whānau self-refer from their phone, or professionals submit on their behalf. Both paths land in one queue.
Automated urgency flagging. Smart routing by region, workload, and specialty. Admins override when needed.
Notes, documents, timelines, tasks. Case managers see everything in one place. Nothing gets lost.
Governance dashboards show response times, regional insights, and exportable reports for MSD and funders.
Every feature designed around the values and workflows of Aotearoa's social services sector.
NZ-hosted. Row-level security enforces case isolation. Encrypted document storage. Your whānau data stays in Aotearoa, governed by your policies.
Mana-enhancing language throughout. No clinical jargon. Designed with tikanga at the foundation, not bolted on as an afterthought.
Whānau request help from their phone. No login walls, no complexity. Accessible to everyone, including those in crisis.
Super admins, triage staff, case managers, governance. Each role sees exactly what they need, nothing they don't.
Every login, data access, and case update logged. Ready for MSD, Te Kahui Kahu, and funder compliance audits from day one.
Total cases, outcomes by category, response times, regional breakdowns. Export-ready for government contracts and commissioning agencies.
Not another US tool ported to NZ. Not another spreadsheet. A platform that understands the mahi, respects the kaupapa, and delivers outcomes that matter.